FAQs

Before you board the bus, you will need to show your driver proof that you should be there. If you can’t print your booking confirmation beforehand, you may present it to your driver electronically by displaying it on your smartphone. If you still have problems, give our friendly team a call well in advance so we can come up with another solution.

If you are just cancelling your seat, there is a small fee to cover admin costs. All bus and event ticket packages, however, are non-refundable. Make sure you are familiar with the terms and conditions on your voucher before purchasing.

No. Please make sure you use the facilities before boarding the bus.

You’ll be stuck with an expensive taxi fare! But seriously, we transport thousands of people to and from events every year. Departure times are clearly stated on your voucher and need to be adhered too. It’s up to you to ensure you board the bus in time to get home.

We don’t allocate seating on the buses, so if you want to sit with your friends simply arrive with them at your pick-up location with plenty of time to board the bus together. 

The deal is simple: no alcohol is permitted on our fare-paying buses. If you want a quiet beverage during your trip, look at hiring a private coach with us. However, you will need to apply for a liquor licence through the council to have alcohol onboard, at your own expense.

Generally we stay in 3.5 to 4 star hotel accommodation. However, in some more remote areas we may use a high standard motel accommodation. This will be clearly stated in your itinerary.

Yes, we do this daily when on tour.

Absolutely! Please let us know on your booking form and we will do our best within the daily seat plan.

Most accommodation providers don’t offer single room rates, so unfortunately we have to pass these costs onto you if you don’t have someone to share a room with. We make every effort to keep the cost to a minimum, or to find someone else to share with you. We will refund the deposit should you decide not to join the tour because there is no one available to share with.

Yes, unless specifically identified within the itinerary. When this is the case a discount will be offered. A number of our hotel providers still use shower-over-bath facilities. If this could be difficult for you, please note this on the booking form.

All attractions (as listed in the tour inclusions), dinners and breakfast are included, however lunch may be at your own cost. This is clearly stated on each itinerary.

We send the itinerary to lots of people who have registered an interest. To confirm a booking and secure your seat, we require a booking form and deposit.

Concert deposits generally cover the cost of the show ticket and these are non-refundable once we have paid for them.

Absolutely! Just let us know when you book.

This means that the tour or day trip has not yet been confirmed or priced, but you’re interested in attending should it be. Once this tour or day trip has been priced you will be sent the guided tour itinerary to consider and book, or a day trip will be advertised in the next newsletter.

If you have difficulty with stairs or need a room as close as possible to the lift in a high-rise hotel, let us know on the booking form.

A twin room includes two beds for two people to sleep separately. A double room has one normally queen or king bed for two people to share.

No, but we make regular comfort stops.

To confirm your reservation and avoid disappointment we recommend paying your deposit as soon as possible. The final payment for guided tours is generally due 45 days before departure. We will call with a gentle reminder if you miss this date.

Before you board the bus, you will need to show your driver proof that you should be there. If you can’t print your booking confirmation beforehand, you may present it to your driver electronically by displaying it on your smartphone. If you still have problems, give our friendly team a call well in advance so we can come up with another solution.

All day tours include lunch except for the After Work Drinks at Tui Brewery and Whanganui Sightseeing Tour.

Absolutely! Just let us know when you book.

Contact us first if you’re booking for just yourself. Chances are there will be others booked on the same tour as you though, so minimum numbers should be met.

Exchange your ticket at the ticket office beside the rest rooms at the Wellington Railway Station. Instructions should be included at time of booking or on your voucher. If you’re still unsure, contact us. Please be there 15 minutes prior to the train departure time.

The ticket office beside the rest rooms at the Wellington Railway Station. Instructions should be included at time of booking or on your voucher otherwise call us on 0800 471 227. Please be there 15 minutes prior to the train departure time.

Before you board the bus, you will need to show your driver proof that you should be there. If you can’t print your booking confirmation beforehand, you may present it to your driver electronically by displaying it on your smartphone. If you still have problems, give our friendly team a call well in advance so we can come up with another solution.

We visit a range of different vineyards and every day depends on which vineyards have availability. If you have a preference, please contact us to check which vineyards will be visited on the date you are looking to join us.

Yes, a same-day return ticket is included in the tour price if you’re travelling from Wellington.

Yes, a lovely gourmet platter lunch along with a glass of wine and coffee is included. Afternoon tea is also provided so there’s no chance of going hungry!

Absolutely! Just let us know when you book.

You sure do! You’ll generally have time after lunch or at the end of the day to wander around the village.